Areas We Serve

Where we work

Prismera is Melbourne based, and most of our clients sit inside 20 km of the CBD: professional services firms, clinics and practices, trades businesses with an office, and not-for-profits that have outgrown break-fix support. They are mostly 10 to 40 staff, which is big enough to need real IT and small enough that a person still answers the phone.

Support arrives two ways. Remote covers the daily work: accounts, email, devices, monitoring, patching, and the questions that take ten minutes. On-site covers the jobs that need hands in the room: a new starter’s laptop, a failed switch, a site survey, a network cutover, or a team that wants to talk to someone face to face.

Melbourne suburbs we cover on-site

Melbourne CBD and inner

Melbourne CBD, Docklands, Southbank, Carlton, North Melbourne, West Melbourne, Richmond, Collingwood, Cremorne, South Melbourne, Port Melbourne, Albert Park

Inner east

Hawthorn, Camberwell, Kew, Balwyn, Canterbury, Surrey Hills, Box Hill, Blackburn, Nunawading, Doncaster, Bulleen, Ringwood

South east

Toorak, Malvern, Caulfield, Glen Iris, Carnegie, Murrumbeena, Oakleigh, Clayton, Mount Waverley, Glen Waverley, Dandenong, Berwick, Narre Warren, Cranbourne

Bayside and south

St Kilda, Elwood, Brighton, Hampton, Sandringham, Black Rock, Cheltenham, Mentone, Mordialloc, Frankston

North

Fitzroy, Carlton North, Brunswick, Northcote, Thornbury, Preston, Reservoir, Ivanhoe, Heidelberg, Rosanna, Greensborough, Eltham, Bundoora, Epping, Craigieburn

West and north west

Footscray, Yarraville, Seddon, Kensington, Ascot Vale, Essendon, Moonee Ponds, Tullamarine, Sunshine, Albion, Deer Park, Caroline Springs, Werribee, Point Cook, Truganina, Tarneit, Melton

Outside these suburbs? Remote support covers all of Victoria and the rest of Australia, and on-site visits further out are quoted with the travel shown before we book anything.

What on-site work covers

person_addNew starters - laptop, accounts, phone and desk set up and tested before day one
wifiNetwork and Wi-Fi - switches, access points, cabling coordination and the dead spot nobody can explain
buildHardware - diagnosis, replacement, and handling the warranty or vendor conversation for you
mapSite surveys - before you move, add a floor, or take on a new location
dnsServers, NAS and backup hardware - including restore testing on the real equipment
gpp_maybeIncident response - when something needs a person physically present, not a screen share
printMeeting rooms, AV and printers - the equipment that chooses to fail in front of your clients
event_availableQuarterly site visits - eyes on the environment, and a conversation about what is coming

Response times, patching, backups and exit terms are the same everywhere we work, and they are written down on how we work.