What our clients say about working with Prismera
Real outcomes for Melbourne businesses
Coastal Finance had no after-hours monitoring, relying on staff to notice issues Monday morning.
Prismera's 24/7 SOC detected and contained the threat within 9 minutes, preventing what could have been a $180k+ incident.
"I got a call at 3:15am telling me it was handled. I went back to sleep. That's the kind of IT partner you want."
- James P., IT Manager, Coastal Finance Group
9 min response
$180k avoided
4-1 environments
Board-ready reporting
Northern Health Alliance had grown through acquisition - 4 different IT setups, no one knew what was where.
Prismera's vCIO consolidated everything into a single managed environment and built a board-approved 3-year technology roadmap.
"For the first time, our board actually understands our IT spend and where it's going."
- Rebecca T., Operations Manager, Northern Health Alliance
Bridgewest Capital's Office 365 migration had been stalled for 18 months - too risky to attempt during business hours.
Prismera migrated all 85 seats over a single weekend with zero Monday-morning tickets.
"We came in Monday and everything just worked. Our previous provider said it couldn't be done."
- David C., Managing Director, Bridgewest Capital
85 seats
0 downtime
45min-0
15min SLA
Greenlight Education's 200 staff spent an average of 45 minutes per week on avoidable IT issues - jammed printers, password resets, slow laptops.
Prismera's managed services eliminated recurring issues through proactive maintenance and a 15-minute helpdesk SLA.
"Our teachers actually thank us for the IT now. That never happened before."
- Amanda L., CEO, Greenlight Education
Prismera